Reference

What You Agree To When You Use horas poker

Opening an account with horas poker means you have read and accepted these terms, which cover how your account works, how wallet transactions via DANA, OVO, and GoPay are handled, and what we each commit to.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal and balance conditionsAccount suspension policyDispute and contact process
horas poker What You Agree To When You Use horas poker
REACH OUR TEAM

Contact Us About These Terms

Team online

Live Chat Support

Reach our support team directly through the live chat widget in your account dashboard. Available around the clock for account and terms queries from Indonesia.

Email for Formal Disputes

Send written disputes or terms clarification requests to our official support email. We respond to formal account-related queries within one business day.

In-Account Help Center

Log in from your phone or browser and open the Help section to find wallet rules, account verification steps, and a direct link to submit a terms query.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Wallet Data Handling

Your DANA, OVO, and GoPay account details are used solely to process your deposits and withdrawals. We do not store full wallet credentials on our servers after a transaction clears.

Account Retention Policy

We retain your account records for as long as your account remains active and for the period required by applicable regulations. Inactive accounts may be flagged after an extended period without login.

Requesting Changes or Deletion

To update personal details or request account data removal, contact support via live chat or email. Identity verification is required before any account change is processed.

Session and Device Security

Each login session on mobile or browser is protected by OTP verification sent to your registered number. We recommend logging out after each session on a shared device.

Common Questions About Our Terms

These are the questions we get most often about how our terms apply to accounts, wallets, and access. If your question is not covered here, our support team can help via live chat or email.

The core account terms stay the same across all three wallets. Each payment platform may apply its own transaction conditions on top, so check your DANA, OVO, or GoPay app for their individual policies.

No. We notify you through your registered account before any material change takes effect. Continuing to use the platform after a notified change is treated as acceptance of the updated terms.

Verified balances from confirmed DANA, OVO, or GoPay deposits may be eligible for return after a suspension review. Contact support in writing and we will walk through the process with you.

Eligibility depends on the regulations that apply in your area. We recommend checking your local rules before opening an account. Access is available where local law in Indonesia permits.

Send a request through live chat or email with your account number and the detail you need updated. Our team will ask for identity verification before processing any change to your registered information.

We ask you to raise transaction disputes within a reasonable time from the transaction date. Late disputes are still reviewed but may require additional wallet reference details from your DANA, OVO, or GoPay history.